As part of your warranty claim, you will need to provide proof of purchase and evidence of installation by a licensed electrician.
Once you lodge your warranty form, you will receive an email with your case number which you will be able to reply to with your documents.
Street Address (where the fan is installed)
Product Code (can be found on your Invoice)
Height of Ceiling (at point where fan installed)?
Isolation switch installed and accessible? (this is a switch that turns power on and off to your fan)
Date of Purchase
Date of Installation
Please Describe Issue - Please be as detailed as possible. Eg. If your issue is related to noise, please describe the type of noise, and whether it is constant, on all speeds, all the time or just sometimes etc.
I agree to sign this form electronically. I confirm I am authorised to provide this information and all details are correct. I have read, understood and agree to the conditions of the Warranty Service detailed in the Claro Warranty Statement.
You will receive a copy of your enquiry in your inbox. To include files with your enquiry, please check your inbox for your confirmation email and reply with your files.